We’re here to help you.

Please refer to the contact information below associated with the Solium product your company uses. If you are unsure, please contact your employer, most often your HR department.

Participants

Reset your passwordRetrieve your account number

 

If you have account questions or would like information on completing a transaction, please read the Shareworks participant FAQs. If you still require assistance, please contact the Participant Experience Group from Monday to Friday on market trading days.

Participant Experience Group Holiday Hours

Date Hours
 Tuesday, January 1, 2019  Closed
 Monday, January 28, 2019  Closed
 Friday, April 19, 2019  Closed
Monday, April 22, 2019  Closed
 Thursday, April 25, 2019  Closed
 Monday, June 10, 2019  Closed
 Tuesday, December 24, 2019  09:30 – 14:00 AEDT
 Wednesday, December 25, 2019  Closed
 Thursday, December 26, 2019  Closed
 Tuesday, December 31, 2019  09:30 – 14:00 AEDT
 Wednesday, January 1, 2020  Closed

In Australia:

  • Call free phone: 1 800 768 002 – 9:30 a.m. to 4:30 p.m. (AEST)
  • Email: help@solium.com *

In United Kingdom, Europe & Africa:

In North America:

  • Call toll-free: 1 877 380 7793 – 8:00 a.m. to 8:00 p.m. (ET)
  • Email: help@solium.com *

In other locations:

*NOTE: Please do not send any confidential information (including passwords, account numbers and social security numbers) via email.

Administrators

Please get in touch with your Client Account Manager or contact:

In North America & Australia:

In United Kingdom, Europe & Africa: