We’re here to help you.

Please refer to the contact information below associated with the Solium product your company uses. If you are unsure, please contact your employer, most often your HR department.

Solium Shareworks

Participants

Reset your passwordRetrieve your account number

If you have account questions or would like information on completing a transaction, please read the Shareworks participant FAQs. If you still require assistance, please contact the Participant Services Group from Monday to Friday on market trading days.

Solium PSG 2016/2017 Holiday Hours

26 December 27 December 1 January 2 January
Canada Closed Closed Closed Closed
USA Closed Open Closed Closed
Australia Closed Closed Closed Closed
Hong Kong Closed Closed Closed Closed
UK Closed Closed Closed Closed
EU Closed Open Closed Open

In North America:

  • Call toll-free: 1 877 380 7793 – 8:00 a.m. to 8:00 p.m. (ET)
  • Email: help@solium.com *

In Australia:

  • Call free phone: 1800 768 002 – 9:30a.m. to 4:30 p.m. (AEST)
  • Email: help@solium.com *

In United Kingdom:

In other locations:

  • Phone: + 1 403 515 3909 – 1:00 p.m. to 1:00 a.m. (GMT)
  • Email: help@solium.com *
*NOTE: Please do not send any confidential information (including passwords, account numbers and social security numbers) via email.

Administrators

Please get in touch with your Client Account Manager or contact:

In North America and Australia: support@solium.com

In United Kingdom, Europe & Africa: support.emea@solium.com

Shareworks Scenarios

If you’re looking for assistance with Scenarios, please send an email to scenarios@solium.com .
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Solium Transcentive

If you’re an administrator looking for help with Transcentive, please call 1 866 396 7867 or send an email to support@transcentive.com.
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Solium OptionEase

If you are looking for help with OptionEase, please call 949 542 3800 or 1 866 550 EASE (3273).
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Solium CapMx

If you’re an administrator looking for help with CapMx, please call 415 426 7931 or send an email to capmxsupport@solium.com. If you’re a participant looking for help with CapMx, please contact your company’s participant view administrator.
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Solium Corporate Focus

If you are looking for help with Corporate Focus, please call 1 800 223 8900 or send an email to cfsupport@solium.com.
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