We’re here to help you.

Please refer to the contact information below associated with the Solium product your company uses. If you are unsure, please contact your employer, most often your HR department.

Solium Shareworks

Participants

Reset your passwordRetrieve your account number

If you have account questions or would like information on completing a transaction, please read the Shareworks participant FAQs. If you still require assistance, please contact the Participant Services Group from Monday to Friday on market trading days.

Solium Participant Service Group 2017/2018 Holiday Hours

Region Hours of Operation Date/Holiday
Canada

U.S.A

United Kingdom

EMEA

Asia Pacific

6am-6pm MST

8am-6pm GMT

8am-6pm CET

9:30-4:30 Australian EST

8am-6pm HKT

December 24/Christmas Eve

Canada

U.S.A

United Kingdom

EMEA

Asia Pacific

All Closed December 25/Christmas

Canada

U.S.A

United Kingdom

EMEA

Asia Pacific

Closed

6am-6pm MST

Closed

Closed

Closed

December 26/Boxing Day

North America

United Kingdom

EMEA

Asia Pacific

6am-6pm MST

8am-6pm GMT

9:30-4:30 Australian EST

8am-6pm HKT

December 31/New Year’s Eve

 

North America

United Kingdom

EMEA

Asia Pacific

All Closed January 1/New Year’s Day

In United Kingdom, Europe & Africa:

In North America:

  • Call toll-free: 1 877 380 7793 – 8:00 a.m. to 8:00 p.m. (ET)
  • Email: help@solium.com *

In Australia:

  • Call free phone: 1 800 768 002 – 9:30 a.m. to 4:30 p.m. (AEST)
  • Email: help@solium.com *

In other locations:

*NOTE: Please do not send any confidential information (including passwords, account numbers and social security numbers) via email.

Administrators

Please get in touch with your Client Account Manager or contact:

In United Kingdom, Europe & Africa: support.emea@solium.com

In North America & Australia: support@solium.com