We’re here to help you.

Please refer to the contact information below associated with the Solium product your company uses. If you are unsure, please contact your employer, most often your HR department.

Participants

Reset your passwordRetrieve your account number

 

If you have account questions or would like information on completing a transaction, please read the Shareworks participant FAQs. If you still require assistance, please contact the Participant Services Group from Monday to Friday on market trading days.

Participant Services Group Holiday Hours

Date Hours
 Monday, December 24  08:00 – 14:30 GMT
 Tuesday, December 25  Closed
 Wednesday, December 26  Closed
 Thursday, December 27  08:00 – 18:00 GMT
 Friday, December 28  08:00 – 18:00 GMT
 Monday, December 31  08:00 – 14:30 GMT
 Tuesday, January 1  Closed
 Wednesday, January 2  08:00 – 18:00 GMT
 Thursday, January 3  08:00 – 18:00 GMT

 

In United Kingdom, Europe & Africa:

In North America:

  • Call toll-free: 1 877 380 7793 – 8:00 a.m. to 8:00 p.m. (ET)
  • Email: help@solium.com *

In Australia:

  • Call free phone: 1 800 768 002 – 9:30 a.m. to 4:30 p.m. (AEST)
  • Email: help@solium.com *

In other locations:

*NOTE: Please do not send any confidential information (including passwords, account numbers and social security numbers) via email.

Administrators

Please get in touch with your Client Account Manager or contact:

In United Kingdom, Europe & Africa:

In North America & Australia: